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  • #16
    Re: Customer orientation

    Customer orientation is of ultimate importance to deliver value added products. There are 4 basic stages for customer orientation

    1) Develop

    * Development has to be done keeping customer needs into mind.
    * Products should be customer oriented.
    * The development cycle time should be minimal

    2) Manufacture

    * As per the product, the manufacturing should be such that it gives the best products to the customer
    * Quality should not be compromised
    * Manufacturing cycle time should be reduced

    3) Market

    * Identifying and targeting the right customer
    * Processing the demand as early as possible
    * Customization of the products for the market

    4) Deliver

    * Deliver to the target customer
    * Reduce delivery time
    * Value for money products


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