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  • customer satisfation

    how to satisfy to customer in competitive era.
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  • #2
    Re: customer satisfation

    It is a competitive market out there. But no matter what kind of business you have, you should always do your best.
    Sometimes you may come across customers who are overly demanding and never satisfied. How can you really manage a situation like that? If a customer feels that somebody else can truly do a better job then they have truly wasted their time (and money) and yours as well.
    Things are learned through trial and error, hopefully businesses (and consumers) will make less errors during their lifetimes.

    ^ AM
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    • #3
      Re: customer satisfation

      custocustomer satisfation most important part a business. there is some factor to satisfy to customer like
      1. quality of product.
      2., low price.
      3. home delivery facility service.
      4. behavior
      Sand Stone USA

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      • #4
        Re: customer satisfation

        It's the most intimidating and downright scary to interact with a customer. If you're not used to this kind of thing, it can be a stressful enough experience. But do not worry it gets easier with time. It is important to meet your clients face to face at least once or twice during a project.
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        • #5
          Re: customer satisfation

          Increased competition (whether for profit or commercial) force companies to pay greater attention to customer satisfaction. (You can help the reader to discover the role of customer satisfaction in the general development of the product or service and management.
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          • #6
            Re: customer satisfation

            Encourage face-to-face transactions:

            The most difficult part and to clearly communicate with customers is scary. Not the kind of thing you're used to the nerves can be a beautiful experience. Rest assured, though, it gets easier with time. It is important to customers to meet at least once or twice during the project face to face again.
            Messages immediately to the north to keep your customers informed

            It really goes without saying. We all know how annoying wait days to respond to e-mail messages or phone calls. May all customer inquiries within a few hours to deal with not always be practical, but at least e-mail or call them back and let them know you have received a letter and contact them about it as should as soon as possible. Even if you solve the problem immediately, and customers are not able to know that you are working on it.
            Be friendly and approachable
            Anticipate Your Client's Needs & Go Out Of Your Way to Help Them Out:
            And SitePointer colleague once told me that you can hear a smile over the phone. This is very true. It is very friendly, courteous, should the customer feel valued as a friend and I was there to help them.
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            • #7
              Re: customer satisfation

              Well, in my personal opinion, the best thing is to always offer real-life benefits, because the customers can only be attracted by facts and real-life benefits. Here, if you consider Aristotle's techniques of persuasion, it'll be fair enough to satisfy your customers.
              Last edited by Cathy Duncan; 01-11-2011, 06:31 AM.
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              • #8
                Re: customer satisfation

                Do you guys know about the other factors can bring about extreme customer satisfaction? Any related help will be highly appreciated.

                Thanks
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                • #9
                  Re: customer satisfation

                  Well, that was how to satisfy your customers, but what actually are the reasons in your personal opinion that we cannot maintain our customers for a longer period of time, even if our strategy to satisfy them is also up to the mark?
                  Ask Questions and Live Help

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                  • #10
                    Re: customer satisfation

                    customer satisfaction is a big deel in marketing area.
                    Our moto should be made satisfaction to our customers.
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                    • #11
                      Re: customer satisfation

                      Originally posted by bookkeepingmaster View Post
                      customer satisfaction is a big deel in marketing area.
                      Our moto should be made satisfaction to our customers.
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                      Come on man! there are different companies having the same moto, but still, they're unable to make their customers satisfied.
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                      • #12
                        Re: customer satisfation

                        Cathy,

                        If you want to keep your customers satisfied, you need to have strategy.

                        1) Customers want attention. They want it before and after. (ESPECIALLY after)

                        When I was running my carpet cleaning business, we used to leave a rose and handwritten note after every job was done. The note was a personal thank you to the client for letting us into their home and trusting us with their family and belongings. The rose was simply because most of my clients were women. Many of them loved the flower and would call the office later to thank us.

                        2) Customers want you to go above and beyond. They want to be rewarded for working with you.

                        Another posted said this... but every business says it. But does anyone really understand? I don't think so.

                        Here's an example: you're a mechanic. Someone sends their car in because they need their oil changed. As a courtesy, you tell them, "Hey, I'll also go ahead and check your tires. Make sure they're level. Oh, and here's a car air refresher as a gift."

                        3) Customers do not want to be one-off. They don't want to be your one-night stand.

                        Stay in contact with your customers. Every day (if you legitimately have something interesting to say), every week, every month.

                        Send them an email, a newsletter, the occasional phone call. A letter in the mail. A postcard.

                        Going back to my carpet cleaning business: I found out that my client's daughter was sick. We sent her a postcard with a teddy bear wishing her well.

                        Do I need to describe how enthusiastic she was?

                        Don't be a company. Be a person. People hate companies. They don't want to deal with a nameless, faceless corporation. They want a warm, caring, personal human being.

                        There is a statistic that shows as many as 67% of clients go elsewhere because they feel ignored, unappreciated, or have no attachment to your business.

                        Hope this helps.
                        Awesome blog: http://young-buck-marketer.blogspot.com/

                        Lots of raw information there. I probably should be charging a subscription.

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                        • #13
                          Re: customer satisfation

                          i believe what we are lacking these days is the personal touch. By personal touch, I mean that all employees should view themselves as independent people with independent characteristics and traits to add to the quality of the business. They should not be seen as just another robot in our highly globalized world and only doing whatever is prescribed to them as their job scope. Unfortunately, globalization has caused many people to be reduced to the robots that I am talking about. If a company is able to train their employees to go beyond their duty and to extend a personal touch to their service, they will excel in customer satisfaction surveys

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                          • #14
                            Re: customer satisfation

                            Every marketing has a main aim to satisfy customers satisfaction. It is important because customer satisfaction has a positive effect on an organization's profitability.


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                            • #15
                              Re: customer satisfation

                              In the era of this hard and fast competition the customer's satisfaction is of prime concern for any organization. Customer's satisfaction is the valuable asset for any organization so it must be given utmost importance. It must be secured through every segment of the business of an org.

                              Organizations must try to satisfy their customers in every field as Product, Service, Price, Feed back, Delivery, After delivery repair service, any help required by customer, Operation of the product or any other segment involved in the business/processes of the organization.

                              Every corner must be given equal importance because the dissatisfaction of customer will effect the goodwill of organization and not repute of anybody else.
                              Lean Body

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