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  • #16
    Re: customer satisfation

    Well the customer wants the quick response or the reply of their problems.For that you have to take care of the following things.

    1) Quality should be very good.
    2) Quick Response from your side.
    3) Maintenance is also required.
    4) Behaviour must be polite.
    5) Facilities are also the main thing.
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    • #17
      Re: customer satisfation

      Sometimes you may come across customers who are overly demanding and never satisfied. How can you really manage a situation like that? If a customer feels that somebody else can truly do a better job then they have truly wasted their time (and money) and yours as well.
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      • #18
        Re: customer satisfation

        simple : by providing one-to-one service long lost from the past.

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        • #19
          Re: customer satisfation

          well customer satisfaction plays very vital role for your business and the product profit.And for that we have to always maintain the strong customer relationship.Always give them the best quality and services.Give them the fast and supportive answers.Delivery and time management is needed in proper way.Try to save the time of your customers.
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          • #20
            Re: customer satisfation

            Easy ways to satisfy customers...
            1. Having a Friendly and Approachable Attitude.
            Presenting an air of smugness creates a invisible wall that deters your customers right away. This is not the right way to do business. Sometimes dealing with clients can be very difficult but it is important that you always keep cool, polite and courteous. For example, when dealing with a difficult customer or with a complaint, confronting the customer with the same attitude they have will not help resolve the problem. It is important that you adhere to this at all times, which includes when dealing with happy or good or new clients.

            2. When Clients Ask Questions
            Make sure to answer them right away. Do not keep them waiting for hours or days. Keep your clients informed at all times.

            3. Introduce a Customer Service Policy
            This should be clear and understandable. Specific steps should be identified in the policy on how to handle clients, complaints, requests, inquiries, and other related issues. Do not create steps that will make the client go round and round and just end up with an unanswered request or question. This is one sure way to lose customers. A Customer Service Policy should make your work and your staffs’ work easier so that they can provide answers without having to ask a higher authority.

            4. Learn To Interact With Customers Through Role Play
            This is where you act as a client, either buying, complaining etc, and you take notes about how you experience these situations. Take the side of your customers once in a while and see how you would react to certain situations. You can get valuable information by putting yourself in the client’s shoes and this will help to identify effective solutions.
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            • #21
              Re: customer satisfation

              The success of every business is depends upon the customer satisfaction. It is the business owner's capability to understand customer expectation & try to fulfill that will determine
              the measure of his success.
              Today, in this Competitive Era, Internet Business need to emphasize on customer care and
              experiences to maximize customer loyalty and keep up with competition
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              • #22
                Re: customer satisfation

                The success of every business is depends upon the customer expiation. It is the business owner's capability to understand customer expectation & attempt to fulfill that will find the measure of his success.
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                • #23
                  Re: customer satisfation

                  Start giving back to your customers on a random and regular basis and you will have plenty of word of mouth advertising from your clients.
                  There's this jeweler from Atlanta who runs an online jewelry shop, every time somebody buys something, he puts in an extra gas card or gift card and a note saying "thank you for shopping at my shop". Don't be afraid to spend a little money on people who keeps your business running.

                  Ask me more about Customer Service,
                  Angelo Brian Cartagena

                  TeamSpan Global Solutions
                  Direct Line: 1.203.659.4778

                  Visit us at: www.teamspan.com

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