Assistant Vice President
Finding the Meaningful Interactions
Interaction analytics technology is designed to help organizations overcome the resource limitation associated with trying to listen to all the calls. Interaction analytics does this by assisting contact center organizations with locating the meaningful recordings that are worth the time to listen to among the many available. One key technological component used to accomplish that is emotion detection.
Begin with an Emotional Baseline
Without getting too deep into the actual technology, here’s how it works. During the initial portion of the conversation an ‘emotional baseline score’ consisting of the speaker’s pitch, word pacing, volume and other characteristics is calculated. Establishing a baseline at the start of each conversation minimizes the effects of variables like background noise and changes in a person’s voice due to for example, a cold.
Separate Speaker and Agent Audio Tracks
Speaker separation, the ability to separate both sides of a conversation into different audio tracks, is needed for this technology to work well. It provides a valuable ability to associate which side of the conversation was emotional – the customer or the agent in the case of the contact center. Another factor affecting the accuracy of emotion detection is the presence of external audio, such as music on hold, or background noise. Fortunately technologies exist to mask or reduce these types of interference.
Gain Valuable Business Insights
Emotional content provides one valuable piece of the puzzle when looking for recordings that provide valuable business insights. Used in combination with other known aspects of an interaction, it allows interesting recordings to be located with very high precision. In general, the more aspects used the better the results.
Entry Level
Financial services can be defined as the products and services offered by institutions like banks of various kinds for the facilitation of various financial transactions and other related activities in the world of finance like loans, insurance, credit cards, investment opportunities and money management as well as providing information on the stock market and other issues like market trends.
Manager
Financial services means a lot to me. I work as a financial analyst in a financial planners office.
There seems to be a lot of people who don't agree with seeing a financial planner. They feel they can do it on their own without any assistance. There is a lot to know about this business.
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Manchester United Hotel
Manchester Airport Hotels
Entry Level
You seem to do a great job
It's rubbish if anyone thinks financial service can be done without assistance.
Entry Level
Every business in the financial services industry comes under FSA compliance and regulations, which are formed and structured by an international body. One of the most important reasons FSA compliance, is to keep everybody in the right track.
Senior Vice President
I agree with you Niall, without the FSA compliance and regulations there are people who can misuse the financial services, and it keeps the business in right direction with all the rules and regulations.
Last edited by stevenricherd; 03-09-2011 at 12:45 AM.
Entry Level
Financial services can be defined as the products and services offered by institutions like banks of various kinds for the facilitation of various financial transactions and other related activities in the world of finance like loans, insurance, credit cards, investment opportunities and money management as well as providing information on the stock market and other issues like market trends.
CEO
Financial services can be defined as the products and services offered by institutions like banks of various kinds for the facilitation of various financial transactions and other related activities in the world of finance like loans, insurance, credit cards, investment opportunities and money management as well as providing information on the stock market and other issues like market trends.
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Network Marketing
Multi Level Marketing
Assistant Vice President
Financial Services means Services that helps person to reduce their Debt at lowest cost.
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